1. The Pay-Zen.com service adheres to practices and measures in the field of combating the legalization (laundering) of proceeds from crime and the financing of terrorism (AML).
2. The purpose of these measures is to demonstrate that Pay-Zen.com takes seriously any attempt to use its service for illegal purposes.
3. The Pay-Zen.com service warns users against attempts to use the Pay-Zen.com service for money laundering, terrorist financing, fraud of any kind, as well as from using the service to purchase prohibited goods and services.
4. To prevent transactions of an illegal nature, the Service establishes certain requirements for all Applications created by the User:
4.1. The sender and recipient of the Payment under the Application must be the same person. Using the services of the Service, transfers in favor of third parties are strictly prohibited.
4.2. All contact information entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and completely reliable.
4.3. It is strictly forbidden to create Applications by the User using anonymous proxy servers or any other anonymous Internet connections.
5. If there are reasonable suspicions from the administration of the Service that the user is trying to use the services of the Service for money laundering or for the purpose of carrying out any other illegal operations, the administration has the right:
— suspend the execution of the user’s exchange operation for verification;
– request from the user documents identifying the person;
— request other information related to payments;
6. All information provided by the client may be transferred to the relevant authorities in the following cases:
– at the request of law enforcement agencies;
– by decision of courts of different instances;
— at the request of the administrations of the Payment Systems.
Conditions for making a refund of funds stopped for verification based on the results of the AML analysis of the transaction:
Refunds will only be issued after a full verification, which may inсlude detailed verification of the sender. Refunds are made minus a commission of 5% of the transaction amount to cover the labor costs for processing the application and arranging a refund.
The return, subject to approval by the Service, will be processed by the Service within 7 (seven) calendar days, starting from the date when the User was notified with the decision of the Service regarding his return request.
When making a refund, after passing the check (verification), the user must confirm the details to receive a refund.
